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Problem Solving Skills
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Problem-Solving Skills


Training at your company site (group or 1on1) -- click here.

Course Description
Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skills—from defining your problem, to presenting it to the key decision makers in your organization.

Course Objective:
You will investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results.

Target Student: Business professionals who would like to learn effective group problem-solving techniques.

Prerequisites: There are no prerequisite skills for this course. However, you might be interested in the following related courses: Negotiating Skills,Business Presentations, and Business Writing.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
 

Performance-Based Objectives
Upon successful completion of this course, students will be able to:
  • describe strategies for solving problems logically.
  • examine strategies for defining the true issue of a problem.
  • identify strategies for solving problems methodically.
  • examine business strategies for acquiring decision acceptance when problem solving.

Course Content
Lesson 1: Starting to Solve Problems
Topic 1A: The Problem-Solving Process
Topic 1B: The Nature of Groups
Topic 1C: Tools for Problem Solving
Topic 1D: Problem-Solving Approaches

Lesson 2: Identifying the Problem
Topic 2A: Determine the Problem
Topic 2B: Investigate the Problem

Lesson 3: Determining the Solution
Topic 3A: Analyze Problems Creatively
Topic 3B: Consider Alternate Solutions
Topic 3C: Choose the Best Solution
Topic 3D: Solutions to Group Problems

Lesson 4: Accepting a Decision
Topic 4A: Sell Your Solution
Topic 4B: Implement Decisions