Microsoft® Office Outlook: Introduction & Intermediate

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Course Description for Day One (see below for day two)

This course is the first in a series of three Microsoft® Office Outlook® courses. It will provide you with the skills you need to start sending and responding to email in Microsoft® Office Outlook®, as well as maintaining your Calendar, scheduling meetings, and working with tasks and notes. In this course, you will compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Course Objective: You will compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Target Student: This course is designed for any person with a basic understanding of Microsoft Windows who needs to use Microsoft® Office Outlook® to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Delivery Method: Instructor led, group-paced delivery learning model with structured hands-on activities.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

• identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages.
• compose messages.
• use folders to organize messages.
• manage contacts and contact information
• schedule appointments.
• schedule meetings
• create and edit tasks.
  

Course Content

Lesson 1: Getting Started with Outlook

Topic 1A: Explore the Outlook Interface

Topic 1B: Send a Simple Message

Topic 1C: Reading Messages

Topic 1D: Reply to and Forward a Message

Topic 1E: Print a Message

Topic 1F: Delete a Message

Lesson 2: Composing Messages

Topic 2A: Address a Message

Topic 2B: Format a Message

Topic 2C: Check Spelling and Grammar

Topic 2D: Attach a File

Lesson 3: Organizing Messages

Topic 3A: Open and Save an Attachment

Topic 3B: Flag a Message

Topic 3C: Organize Content with Folders

Lesson 4: Managing Contacts

Topic 4A: Add a Contact

Topic 4B: Sort and Find Contacts

Topic 4C: Find the Geographical Location of a Contact

Topic 4D: Manage Contacts

Lesson 5: Scheduling Appointments

Topic 5A: Explore the Outlook Calendar

Topic 5B: Schedule an Appointment

Topic 5C: Assign Categories and Edit Appointments

Lesson 6: Scheduling Meetings

Topic 6A: Schedule a Meeting

Topic 6B: Reply to a Meeting Request

Topic 6C: Propose a New Meeting Time

Topic 6D: Manage Meetings

Topic 6E: Print the Calendar

Lesson 7: Managing Tasks and Notes

Topic 7A: Create a Task

Topic 7B: Edit and Update a Task

Topic 7C: Create a Note

Topic 7D: Edit a Note

Topic 7E: Display a Note on the Desktop

Day 2 - Microsoft® Office Outlook® : Level 2 Intermediate

Course Description
If you have been using Microsoft® Office Outlook® as a communications tool, then you know how to send a mail message; schedule appointments and meetings; and create contacts, tasks, and notes. This course is the second in a series of three Microsoft® Office Outlook® courses. In this course, you will customize your Outlook environment, Calendar, mail, folders, and also track, share, assign, and quickly locate various Outlook items.

Course Objective: You will customize your environment, Calendar, and mail messages to meet your specific needs as well as track, share, assign, and quickly locate various Outlook items.

Target Student: This course is designed for experienced Outlook users who need to customize their environment, Calendar, and email messages to meet their specific requirements and who wish to track, share, assign, and locate various Outlook items.

Prerequisites: Before taking this course, students are required to take the following course or possess equivalent knowledge of:

• Microsoft Office Outlook: Level 1

Delivery Method: Instructor led, group-paced delivery learning model with structured hands-on activities.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

• customize the Calendar by setting various Calendar options.
• customize message options.
• track work activities using the Journal.
• assign and track tasks.
• share folder information.
• customize the Outlook environment.
• locate Outlook items.
• work with public folders.

Course Content

Lesson 1: Setting Calendar Options

Topic 1A: Set Work Days and Times

Topic 1B: Display an Additional Time Zone

Topic 1C: Set Availability Options

Lesson 2: Customizing Message Options

Topic 2A: Modify Message Settings

Topic 2B: Modify Delivery Options

Topic 2C: Change the Message Format

Topic 2D: Notify Others That You will be Out of the Office

Topic 2E: Create a Distribution List

Topic 2F: Insert a Hyperlink

Lesson 3: Tracking Work Activities Using the Journal

Topic 3A: Automatically Record a Journal Entry

Topic 3B: Manually Record a Journal Entry

Topic 3C: Modify a Journal Entry

Lesson 4: Managing Tasks

Topic 4A: Assign a Task

Topic 4B: Reply to a Task Request

Topic 4C: Send a Task Update

Topic 4D: Track Assigned Tasks

Lesson 5: Sharing Folder Information

Topic 5A: Specify Folder Permissions

Topic 5B: Delegate Access to Folders

Topic 5C: Access Another User's Folder

Topic 5D: Send Calendar Information in an Email Message

Lesson 6: Customizing the Outlook Environment

Topic 6A: Customize the Toolbar

Topic 6B: Create a New Toolbar

Topic 6C: Customize the Menu Bar

Topic 6D: Customize the Quick Access Toolbar

Topic 6E: Customize the To-Do Bar

Topic 6F: Create a Folder Home Page

Lesson 7: Locating Outlook Items

Topic 7A: Sort Messages Using Multiple Criteria

Topic 7B: Find Messages

Topic 7C: Find Outlook Items Using Multiple Criteria

Topic 7D: Filter Messages

Topic 7E: Organize Messages

Topic 7F: Manage Junk Email

Lesson 8: Working with Public Folders

Topic 8A: Create a Public Folder

Topic 8B: Add Users to a Public Folder

Topic 8C: Post Information in a Public Folder

Topic 8D: Send an Email Message to a Public Folder