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Microsoft Outlook 2010 Introduction / Intermediate
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Microsoft Outlook 2010 Introduction / Intermediate


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Microsoft Outlook 2010 Introduction (intermediate outline is below)

Course Description

This course is the first in a series of three Microsoft® Office Outlook® courses. It will provide you with the skills you need to start sending and responding to email in Microsoft® Office Outlook® , as well as maintaining your Calendar, scheduling meetings, and working with tasks and notes. In this course, you will compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Course Objective: You will compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Target Student: This course is designed for any person with a basic understanding of Microsoft Windows who needs to use Microsoft® Office Outlook® to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes. In addition, this course helps prepare students who desire to take the Microsoft Certified Applications Specialist certification for Outlook.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:
  • identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages.
  • compose messages.
  • use folders to organize messages.
  • manage contacts and contact information.
  • schedule appointments.
  • schedule meetings.
  • manage tasks and notes.


Course Content

Lesson 1: Getting Started with Outlook
Topic 1A: Explore the Outlook Interface
Topic 1B: Send a Simple Message
Topic 1C: Read Messages
Topic 1D: Reply to and Forward a Message
Topic 1E: Print a Message
Topic 1F: Delete a Message


Lesson 2: Composing Messages
Topic 2A: Address a Message
Topic 2B: Format a Message
Topic 2C: Check Spelling and Grammar
Topic 2D: Attach a File


Lesson 3: Organizing Messages
Topic 3A: Open and Save an Attachment
Topic 3B: Flag a Message
Topic 3C: Organize Content with Folders


Lesson 4: Managing Contacts
Topic 4A: Add a Contact
Topic 4B: Sort and Find Contacts
Topic 4C: Find the Geographical Location of a Contact
Topic 4D: Manage Contacts


Lesson 5: Scheduling Appointments
Topic 5A: Explore the Outlook Calendar
Topic 5B: Schedule an Appointment
Topic 5C: Assign Categories and Edit Appointments


Lesson 6: Scheduling Meetings
Topic 6A: Schedule a Meeting
Topic 6B: Reply to a Meeting Request
Topic 6C: Propose a New Meeting Time
Topic 6D: Manage Meetings
Topic 6E: Print the Calendar


Lesson 7: Managing Tasks and Notes
Topic 7A: Create a Task
Topic 7B: Edit and Update a Task
Topic 7C: Create a Note
Topic 7D: Edit a Note
Topic 7E: Display a Note on the Desktop



Microsoft Outlook 2010 Intermediate


Course Description

If you have been using Microsoft® Office Outlook® as a communications tool, then you know how to send a mail message; schedule appointments and meetings; and create contacts, tasks, and notes. This course is the second in a series of three Microsoft Office Outlook courses. In this course, you will customize your Outlook environment, Calendar, mail, folders, and also track, share, assign, and quickly locate various Outlook items.


Course Objective:
You will customize your environment, Calendar, and mail messages to meet your specific needs as well as track, share, assign, and quickly locate various Outlook items.


Target Student:
This course is designed for experienced Outlook users who need to customize their environment, Calendar, and email messages to meet their specific requirements and who wish to track, share, assign, and locate various Outlook items.


Performance-Based Objectives

Upon successful completion of this course, students will be able to:
  • customize the Calendar by setting various Calendar options.
  • customize message options.
  • track work activities using the Journal.
  • assign and track tasks.
  • share folder information.
  • customize the Outlook environment.
  • locate Outlook items.
  • work with public folders.


Course Content


Lesson 1: Setting Calendar Options
Topic 1A: Set Work Days and Times
Topic 1B: Display an Additional Time Zone
Topic 1C: Set Availability Options


Lesson 2: Customizing Message Options
Topic 2A: Modify Message Settings
Topic 2B: Modify Delivery Options
Topic 2C: Change the Message Format
Topic 2D: Notify Others that You Will Be Out of the Office
Topic 2E: Create a Distribution List
Topic 2F: Insert a Hyperlink


Lesson 3: Tracking Work Activities Using the Journal
Topic 3A: Automatically Record a Journal Entry
Topic 3B: Manually Record a Journal Entry
Topic 3C: Modify a Journal Entry


Lesson 4: Managing Tasks
Topic 4A: Assign a Task
Topic 4B: Reply to a Task Request
Topic 4C: Send a Task Update
Topic 4D: Track Assigned Tasks


Lesson 5: Sharing Folder Information
Topic 5A: Specify Folder Permissions
Topic 5B: Delegate Access to Folders
Topic 5C: Access Another User's Folder
Topic 5D: Send Calendar Information in an Email Message


Lesson 6: Customizing the Outlook Environment
Topic 6A: Customize the Toolbar
Topic 6B: Create a New Toolbar
Topic 6C: Customize the Menu Bar
Topic 6D: Customize the Quick Access Toolbar
Topic 6E: Customize the To-Do Bar
Topic 6F: Create a Folder Home Page


Lesson 7: Locating Outlook Items
Topic 7A: Sort Messages Using Multiple Criteria
Topic 7B: Find Messages
Topic 7C: Find Outlook Items Using Multiple Criteria
Topic 7D: Filter Messages
Topic 7E: Organize Messages
Topic 7F: Manage Junk Email


Lesson 8: Working with Public Folders
Topic 8A: Create a Public Folder
Topic 8B: Add Users to a Public Folder
Topic 8C: Post Information in a Public Folder
Topic 8D: Send an Email Message to a Public Folder